Frequently Asked Questions:
Sun Star Self Storage

Get All Your Questions Answered

Location and Contact Information

What is the Sun Star Self Storage address?

Sun Star Self Storage is conveniently located at 3225 Farm to Market 1960 Rd E, in the Humble/Atascocita, Texas area.

What is your phone number?

Our phone number is 281-524-3111.

What are your business hours?

There is no on-site office. Available via Phone Monday through Friday 7am to 8pm, CST and Saturdays from 7am to 4pm CST: 281-524-3111 We have an after-hours voicemail system for messages that we return the next day. Gate Access is 24 hours 7 days a week for customers

Do you have Spanish speakers that can help? ¿Tienen representantes que hablan español para ayudar?

Yes, we do have Spanish speakers that can help.
Sí, contamos con representantes que hablan español y pueden ayudarle con todas sus necesidades de almacenamiento. Pueden asistirle con el proceso de alquiler, responder a sus preguntas sobre nuestros servicios, y proporcionar apoyo en español. Llámenos al 281-524-3111 para recibir asistencia en español.

Pricing and Payment

What are your current storage rates?

* Sun Star Self Storage rates (subject to change) are: Semi-truck with Trailer (60ft up to 80ft long): $199/month
* Long Trailer (up to 40ft long): $159/month
* Standard Trailer and Box Truck (up to 30ft long): $139/month
* RV Parking (up to 40ft long): $179/month
* Standard Car, Truck or Trailer (10ft wide x 10ft long): $99/month
Go to our Pricing Page for all the options.

What are your payment options?

We accept Visa, Mastercard, and American Express. No cash payments are allowed.

Are my rental fees prorated when I first sign up?

Yes, we prorate your initial payment based on when you start your rental. If you rent a space in the middle or end of the month, you’ll only pay for the remaining days in that month. For example, if you rent on the 25th of a 30-day month, you’ll only pay for those 5 days initially.

When are monthly rental payments due?

All monthly storage rental fees are due on the 1st of each month. After your initial prorated payment, your regular monthly billing cycle begins on the 1st of the following month, regardless of your move-in date.

Do you offer discounted rates for long-term parking or storage?

Please call us at 281-524-3111 or email us at 3225fm1960@gmail.com for information about long-term rates.

Are there any additional fees for late payments or early termination?

No, there are no additional fees for late payments or early termination.

Do you offer any discounts for military, first responders, or other groups?

From time to time, we offer promotions and discounts for military and first responders. Call for details.

Are there any discounts for referrals or multiple vehicle storage?

From time to time, we offer discounts for certain circumstances. Call for details.

Facility Features and Security

What security measures do you have in place?

We use comprehensive security measures including digital video surveillance and full perimeter fencing.

Is your lot well-lit for security?

Yes, our lot is well-lit using LED lighting for enhanced visibility and security.

Is your lot paved?

Our lot is not paved; instead, we use crushed stone.

Do you have covered or enclosed storage options?

No, we do not have covered or enclosed storage options.

Do you offer 24/7 access to the storage lot?

Yes, we offer 24/7 gate access using a unique gate pass code for each customer. You can even open the gate with your smartphone.

Is there an on-site manager or attendant during business hours?

No, there is no on-site manager or attendant during business hours.

Space and Vehicle Information

What sizes of parking spaces do you have available?

We have: Standard Car, Truck or Trailer (10 x 10)
* Standard Trailer (30 x 12)
* RV Parking (40 x 12)
* Long Trailer (40 x 12)
* Semi-truck with Trailer 60ft up to 80ft long (80 x 12)

Are there any height or length restrictions for larger vehicles?

Generally, there are no height restrictions, but there is a length restriction of approximately 80 feet.

Are there any restrictions on the types of vehicles you allow for storage?

Generally no. You can store shipping containers, storage sheds, cars, boats, RVs, semi trucks, trailers, food trucks, commercial vehicles, fleets, heavy equipment and more. Call us to discuss your unique storage needs.

Can I park my car hauler (or vehicle) in my space while I’m on the road with my semi-truck?

Yes, this is allowed as long as the length of the vehicle or car hauler does not exceed the space rented.

Rules and Policies

Are there any specific rules for your storage lot?

Yes, some of our rules include:
* Every customer is required to park straight in the correct designated parking space and lock the vehicle
* All responsibility for damage to property including vehicles or persons is assumed by the customer
* No heavy mechanical work done
* No oil changes or hazardous materials on the storage site
* The speed limit is 5 miles per hour

Can customers perform minor maintenance or repairs on their vehicles in the lot?

Minor maintenance or repairs are okay, but no oil changes or repairs that use chemicals, oils, solvents, or any liquids for repairs. Be respectful of others and the facility.

Are there any restrictions on the types of trailers or cargo allowed in the lot?

No hazardous cargo, no illegal contraband, and no illegal activity associated with your trailer or cargo.

Can customers store personal belongings or equipment in their vehicles?

It is recommended not to store personal belongings or equipment in your stored vehicles.

Do you have policies regarding abandoned or derelict vehicles?

We work with every customer as best we can as long as you communicate your circumstances with us. However, we are a for-profit business, so any vehicle that is abandoned and past due will need to be removed and towed away.

Do you require proof of insurance for stored vehicles?

We do not require proof of insurance but do require a copy of your driver’s license.

Additional Services and Amenities

Do you offer any additional services like towing or vehicle transport?

We do not offer additional services like towing or vehicle transport.

Do you have dump stations or other amenities for RVs?

No, we do not provide dump stations or other amenities for RV customers.

Do you offer any long-term leasing options for businesses or fleets?

Yes, we offer fleet rates and options. Call us directly to discuss your situation.

Reservation and Access

Is there a waiting list or reservation system for storage spaces?

There is a waiting list and reservation system in place if we are completely full. You will sign up for the waiting list, and it is first come, first served.

What is the process for checking in and out of the storage lot?

The process for checking in is very simple. Go to the Pricing page or any Rent Now button on the website and it will take you to our space rental software site. Follow the instructions and choose your correct sized space, or if during business hours, just call 281-524-3111, and we will handle it over the phone for you.

How do I sign up for a space?

To rent your space today, simply book online here, and you will receive a hassle-free email or text on how to access the lot. You can also call 281-524-3111 for immediate assistance.

Can I reserve a space online?

Yes, you can reserve your space online through our website. Visit our Pricing page to see available options, or click on any Rent Now button on this site, and follow the instructions to secure your spot.

How do I rent a space online?

Renting a space online is a hassle-free process that can be completed 24/7.
Simply follow these steps:
1. Visit our website and select the appropriate size space for your needs
2. Create an account by completing our online form with your:
* Account information (name, address, contact details)
* Personal information (driver’s license number and state)
* Upload a copy of your driver’s license or government-issued ID
* Vehicle/trailer information (make, model, year, VIN if available, license plate number, and total length)
* How you heard about us
* Create login credentials (username, email, and password)
* Complete the payment information

Once you’ve submitted this information, you’ll receive instructions via email or text on how to access the facility with your unique gate code. The entire process can be done any time of day or night, allowing you to secure your parking space whenever it’s convenient for you.

Truck Driver Specific Information

Do you offer long-term parking for semi-truck drivers between jobs?

Yes, we provide long-term parking solutions for semi-truck drivers who need to store their rigs and trailers for days, weeks, or months at a time.

How wide are your parking spaces for semi-trucks?

Our parking spaces for semi-trucks and long trailers are 12 feet wide, providing ample space for easy parking and access.

Is your facility easily accessible from major highways?

Yes, our facility is conveniently located right off FM 1960, making it easily accessible from major highways in the Houston area.

Can I access my truck at any time of day or night?

Yes, we provide 24-hour access to your vehicles, so you can retrieve your truck whenever needed, regardless of the time.

Do you have a Privacy Policy?

Yes: https://sunstarselfstorage.com/privacy-policy/

General Information About Secure Storage Facilities

What makes a storage facility secure?

A secure storage facility typically includes multiple layers of protection such as perimeter fencing, digital video surveillance systems, controlled access gates with unique entry codes, LED lighting throughout the property, and on-site security measures. The best facilities also maintain proper insurance, require tenant identification verification, and implement strict access policies. Look for facilities that offer 24/7 monitoring and have clear security protocols in place.

How do I choose the right storage facility for my needs?

When selecting a storage facility, consider factors such as location and accessibility, security features, pricing and contract terms, available unit sizes, climate control options (if needed), access hours, customer reviews, and the facility’s reputation. Visit the facility in person to assess cleanliness, security measures, and staff professionalism. Ensure the facility is properly licensed and insured, and compare pricing from multiple providers to find the best value.

What should I look for in a vehicle storage facility?

For vehicle storage, prioritize facilities with adequate space for maneuvering, proper drainage to prevent water damage, level parking surfaces, secure perimeter fencing, and 24/7 access if needed. Check that the facility can accommodate your vehicle’s size and weight, offers appropriate insurance options, and has policies regarding maintenance activities. Consider the location’s convenience to major highways and the facility’s reputation among other vehicle owners.

Are my belongings safe in a storage facility?

Reputable storage facilities implement multiple security measures to protect stored items, including surveillance cameras, access control systems, fencing, and lighting. However, tenants should also take precautions such as using high-quality locks, avoiding storage of extremely valuable items, maintaining their own insurance coverage, and following facility rules. Most incidents at secure facilities are rare, but proper insurance provides additional peace of mind.

What insurance do I need for stored items?

Many storage facilities require tenants to maintain insurance coverage for their stored belongings. You can often add storage coverage to your homeowner’s or renter’s insurance policy, or purchase coverage directly from the storage facility. Review what your existing policies cover, understand the facility’s liability limitations, and ensure your coverage matches the value of stored items. Some facilities offer their own insurance plans for convenience.

Can I access my storage unit anytime?

Access hours vary by facility type and location. Many modern storage facilities offer 24/7 access using electronic gate systems and personalized access codes. However, some facilities have restricted hours, typically during daylight or extended business hours. Before choosing a facility, confirm their access policy matches your needs, especially if you require frequent or off-hours access to your stored items.

What items are typically prohibited in storage facilities?

Most storage facilities prohibit hazardous materials including flammable liquids, explosives, toxic substances, perishable food items, live animals, illegal items, and weapons (policies vary). Some facilities also restrict certain vehicles or equipment. Always review the facility’s specific prohibited items list in your rental agreement and ask about any items you’re unsure about before storing them.

How much does secure storage typically cost?

Storage costs vary significantly based on location, unit size, security features, and local market conditions. Vehicle storage generally ranges from $50-$300+ per month depending on size and location. Climate-controlled units typically cost more than standard units. Urban areas usually have higher rates than rural locations. Compare multiple facilities and consider factors beyond price, such as security features and convenience, when making your decision.

Call 281-524-3111 today to reserve your space or visit our website to book online!

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